55 important Interview Questions for SEO

I found this 55 interview questions from allthingssem.com. It is very useful for SEO people searching for jobs. You can find out answers in google.com.

Technical / Tactics

Every SEO prefers certain tactics over others, but familiarity with many could indicate a deeper understanding of the industry. And while every SEO doesn't need to have a web developer background, having such skills can help set someone apart from the crowd.

1. Give me a description of your general SEO experience.
2. Can you write HTML code by hand?
3. Could you briefly explain the PageRank algorithm?
4. How you created any SEO tools either from scratch or pieced together from others?
5. What do you think of PageRank?
6. What do you think of using XML sitemaps?
7. What are your thoughts on the direction of Web 2.0 technologies with regards to SEO?
8. What SEO tools do you regularly use?
9. Under what circumstances would you look to exclude pages from search engines using robots.txt vs meta robots tag?
10. What areas do you think are currently the most important in organically ranking a site?
11. Do you have experience in copywriting and can you provide some writing samples?
12. Have you ever had something you've written reach the front-page of Digg? Sphinn? Or be Stumbled?
13. Explain to me what META tags matter in today's world.
14. Explain various steps that you would take to optimize a website?
15. If the company whose site you've been workind for has decided to move all of its content to a new domain, what steps would you take?
16. Rate from 1 to 10, tell me the most important "on page" elements
17. Review the code of past clients/company websites where SEO was performed.
18. What do you think about link buying?
19. What is Latent Semantic Analysis (LSI Indexing)?
20. What is Phrase Based Indexing and Retrieval and what roles does it play?
21. What is the difference between SEO and SEM?
22. What kind of strategies do you normally implement for backlinks?
23. What role does social media play in an SEO strategy?
24. What things wouldn't you to do increase rankings because the risk of penalty is too high?
25. What's the difference bewtween PageRank and ToolBar PageRank?
26. Why might you want to use nofollow on an internal link?

Analysis

A big part of SEO involves assessing the effectiveness of a campaign both relative to past performance as well as to competiting sites.

1. Are you familiar with web analytics and what packages are your familiar with?
2. From an analytics perspective, what is different between a user from organic search results vs. a type-in user?
3. How do you distinguish the results of your search optimization work from a seasonal change in traffic patterns?
4. How do you evaluate whether an SEO campaign is working?
5. What does competitive analysis mean to you and what techniques do you use?
6. If you've done 6 months of SEO for a site and yet there haven't been any improvements, how would you go about diagnosing the problem?
7. How many target keywords should a site have?
8. How do *you* help a customer decide how to their budget between organic SEO and pay-per-click SEM?
9. You hear a rumor that Google is weighting the HTML LAYER tag very heavily in ranking the relevance of its results - how does this affect your work?
10. Why does Google rank Wikipedia for so many topics?

Industry Involvement

Is SEO just a job to pay the bills? Nothing wrong with that, but some senior positions can benefit from more enthusiasm and interest that can be measured by work done outside of the office.

1. If salary and location were not an issue, who would you work for?
2. In Google Lore - what are 'Hilltop', 'Florida' and 'Big Daddy'?
3. Have you attended any search related conferences?
4. Google search on this candidates name, (if you cannot find them, that's a red flag).
5. Do you currently do SEO on your own sites? Do you operate any blogs? Do you currently do any freelance work and do you plan on continuing it?
6. Of the well-known SEOs, who are you not likely to pay attention to?
7. What are some challenges facing the SEO industry?
8. What industry sites, blogs, and forums do you regularly read?
9. Who are the two key people - who started Google?
10. Who is Matt Cutts?
11. If you were bidding on a contract, what competitor would you most worry about?

Open-Ended

These questions are more about how an answer is given rather than the actual answer. They often scare interviewees, but with no wrong answer they're actually a good opportunity to shine.

1. Tell me your biggest failure in an SEO project
2. What areas of SEO do you most enjoy?
3. In what areas of SEO are you strongest?
4. In what areas of SEO are you weakest?
5. How do you handle a client who does not implement your SEO recommendations?
6. Can you get “xyz” company listed for the keyword “Google” in the first page?
7. What do you think is different about working for an SEO agency vs. doing SEO in-house?
8. Why are you moving from your current position and/or leaving any current projects?

24 Essential Pages to include on Your Website

Wondering what pages to include on your website and why? Here is a list of important information that should be included on your site.

Before you start thinking about what to write, it is important that you create a plan, which outlines what each page will contain. That way you won't repeat yourself or forget vital information. The most common pages on successful websites include:

1. Home Page (First Page)

This is your "sales" page and should provide information about what you can do for your customers. It should also give your visitors a brief overview of what they can find on your site.

2. Products / Services

It is useful to have a separate page for each product/service and write as much detail about each as possible. Start each page with a brief summary of the product/service, then provide whatever information you can. When people are searching for information on the internet, they want to know it NOW. They don't want to wait until tomorrow when they can speak to you on the phone.

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3. Contact Us

Place contact details in as many places as possible. Make it easy for your customers to contact you. Create a special "Contact Us" page and include your details in the "About Us" page and also at the bottom of each page. Information to include: business name, physical address, mailing address, telephone, fax, email, emergency number, website address.

4. Pricing

Whenever possible include the price of your products/services. Even if you can't be specific. It is helpful to put at least a range of prices, eg. Carpet cleaning ranges between $40 - $60 per room.

5. Testimonials / Product Reviews / Before & After

Include testimonials from your current customers to show your potential clients that you are trustworthy, reliable and that you provide great service and/or products. Make sure the testimonials are real and if possible provide contact details of the person who supplied you with the testimonial. If you don't have any right now, get them! Simply email your customers and ask for their feedback on your business and service.

You could also include before and after photos. Show the problem picture and beside it show the picture of resolution, with an explanation of your product's benefits.

6. Frequently Asked Questions

This has proven to be a great time saver for many companies. Instead of having to answer the same questions over and over again, place them on your website and keep adding to them. The more information you have on your website, the less time you will need to spend answering questions by email or phone.

Frequently Asked Questions should address your customer's concerns that may otherwise be an obstacle to making a sale.

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7. Response form such as "Subscribe" or "Enquiry" form


An absolute must if you want to build a mailing list. Most people don't like giving out too much information, so ask only the basics, such as Name and Email Address. Then keep in touch with your customers on a regular basis by sending out information that may be of interest to them. You may even wish to develop an on-line magazine (ezine). There are many fantastic free or inexpensive programs that can handle this for you.

8. On-line Magazine or Newsletter

This is a great marketing tool. Not only does it help you keep in touch with your customers, but provides your website with fresh content. You can set up your Ezine in 2 different ways:

(a) Email subscribers on a regular basis, or
(b) Publish it on your website.

Or both. Include information about your business, industry or anything that may be of interest to your customers.

9. Resources/Articles

Add value to your business. Provide information that is complementary to what you do. For example, if you sell wedding dresses include information about reception venues, wedding planners, wedding cakes, flowers. By adding extra information you encourage more hits.

10. About Us

This is a very important page as it tells your customer about who you are and why they should buy your products, services and/or trust your organization. It can also feature your business hours (if you have a bricks and mortar store) or when they can speak to someone on the phone. Many companies also include their mission, details of their staff (photos, biographies, qualifications), recently completed projects, ACN or ABN, logo, directions to your store/office. It is also useful to include details of trade associations you belong to, trade and ínsurance certificates and any awards you may have won.


11. Guarantee

Provide a monëy back policy. The longer the policy period, the more effective it will be. It could be 30 days, 60 days, 1 year or lifetime.

12. Survey

Find out what customers think about your website, business or product.

13. Events Calendar

This can relate to your business or industry. If you are an artist, you can feature dates where and when your art will be displayed or if you are a singer, where you will be performing.

14. Search My Website Feature

Some visitors to your site may not know exactly what they want, but if you include a search function on your site, they can look for it very easily. Like search engines, this feature will allow your visitors to type in a word or phrase and then search for it on your site. It's like having a mini search engine, only instead of it searching the world wide web, it just searches your website.

15. Return/Refund Policy

To make your customers feel more comfortable when making a transaction at your website, you should provide them with your return/refund policy. Ensure it is easy to understand and spelled out step by step.

16. Privacy Policy

Privacy continues to be a major issue for customers shopping online. Concerns about how their information is going to be used is a major barrier when making a sale. Internet shopping experience is built on trust and privacy is the number one ingredient in trust.

17. Site Map

A site map shows visitors how the site is laid out and which sections are where.

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18. Copyright Information

Your website should carry a copyright notice to protect its intellectual property. It is generally in the form of "Copyright (c) 2004, Your Company Name".

19. Links

Here you can place links to the manufacturers of your products, trade associations or complementary services. When you place links to other businesses, you can request they do the same for you. This will not only bring you more visitors, but may improve your search engine ranking.

20. Media Information

Include any information, articles, photos of your products, staff etc that have appeared in the media - print, TV, radio or internet.

21. News

This can include news about your products/services or about your industry.

22. On-line store

An on-line store allows you sell products directly on the internet 24 hours a day/7 days a week. When building an online store it is important to take in a number of key concepts.

* Make sure that when visitors arrive at your store the navigational mechanisms are simple and effective.

* The actual process of placing the order must be simple.

* Make sure you accept common and convenient methods of payment.

* Continually test your store so you understand your customer's shopping experience.

23. Blog

A blog is a journal that is available on the web. The activity of updating a blog is "blogging" and someone who keeps a blog is a "blogger." Blogs are typically updated daily or weekly using software that allows people with little or no technical background to update and maintain the blog. Blogs are a great tool because they help with:

(a) Communicating with your customers. Blogs provide a way for you to communicate with your customers directly. And it is a two-way communication. You can post a message on your blog and your visitors can easily respond.

(b) Search Engine Marketing Blogs give you an increased presence on search engines, like Yahoo! and Google. If you use Blogger (Google's Blogging Tool), every message you post creates a new page on Google so in a very short time you could have lots of pages pointing to your website.

(c) Stay Ahead of Your Competition Blogs are relatively new and chances are your competition does not yet use them. So you will be seen as an expert in your industry when you post your knowledge and expertise.

(d) Media & Public Relations Blogs are excellent PR tools. You can post your Media Releases and articles and have them picked up by the media.

(e) Free or Low Cost

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24. Photo Gallery

Even if you do not wish to sell your products on-line, you may wish to showcase your goods or services in a special photo gallery - show how your products or services are being used by your customers. They say "pictures speak a thousand words" and on your website it is particularly important.

Don't give your customers a reason to visit your competitor's website and provide them with all the information they may possibly need or want.

About The Author

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How To Use Copywriting To Boost Your Online Business

Copywriting, which is the most fundamental skill in any online business, is an important part of Internet advertising. It is the art of writing sales and marketing materials, which can promote your business on the Web. Being able to learn and master this art can help your business stand out from all the other online businesses of the same type.

The Effect Of Copywriting On Your Online Business

Copywriting can either boost your business into success, or it can run it into the ground, and it can depend greatly on how good your sales copies are. Learning how to use words to properly promote your product or service can generate a great amount of sales for your online business and bring you thousands of members to your mailing list. It can even boost your web site traffic through word of mouth if you write a copy that is intriguing or buzz-worthy.

Effective Copywriting For Your Web Site

Copywriting is effective in online marketing because the words or phrases that you use to entice your targeted audience can be placed on any web site and can be viewed by potential online customers, anywhere, anytime and all the time, as long as they are placed on proper portals that will attract possible customers for a specific product or service.

Keep in mind that internet users are constantly looking for information and solutions for their problems, so you should learn how to communicate directly to your target audience and give them the information that they are looking for.


Know how to captivate them by knowing your visitors' needs and desires. Talk to your customers, and address their concerns. Remember that you are irrelevant when it comes to enticing people availing of your product or service, so make sure that you focus on them and not on you.

You could have the best product or service in the world, but if you cannot make your audience feel that their life would be better if they owned what you are selling, then, it is of no use. Pull the visitor into the copy, so you can present your product and make your offer.

Make sure that you write from the perspective of your target audience, and not on yours. You can only do this if you understand your target customer, so learn what their motivation is, and apply that to your copy. You can also create a sense of urgency in them, to make them feel the need to click on your link as soon as possible. Create an impression of scarcity through your words, and explain why they need to act now.

However you may choose to approach your target audience, remember that what you need to do is get their attention, so you can make your offer, and you can do this with a good and direct headline. You usually have pre-headlines that set-up your main headlines to attract the attention of the category of prospects that you want to rein in. Let them know what you have so they will know exactly, if you carry what they need. Tell them what your product is by giving them details. And if you think they don't need it, make them feel so with powerful copy.

Use paragraphs that are friendly by using short sentences and simple words. It is highly suggestible to itemize the benefits of the product, so you can give your visitors a better view of what they are getting. Have plenty of possibilities to make sure that you have at least one unbeatable and unique benefit that can convince a prospect to buy your product or service.

You can also include something extra as a bonus. Make sure that it has value, so people would be more enticed to buy your product or service just to get it.

Aside from the extras, you can also focus on your product or service for enticing your visitors by building-up your product, telling them that the price of the product or service is a good value. Tell them what makes your product unique, and what sets you apart from your competition. You can prove your claims by adding testimonials or sales statistics to your copy.

Making your words sell through your sales letters is guaranteed to increase your conversion rate.


Powerful Copywriting And Search Engines

Since there are over billions of individual pages on the Internet, getting your potential customer to find you in cyberspace is not easy; but with the help of search engines, they are provided a means of doing just that. Learn how to manage search engines to boost your web site's traffic, and increase the rate of conversion of your online business.

Effective and concise search engine copywriting can dramatically increase your web site's targeted traffic, and you can do this by optimizing its use. When using search engines, you need to make sure that you are using keyword phrases that will bring specific traffic to your web site.

Analyze your competition and check what type of keyword phrases are being used most often, to give yourself a better chance of increasing your web site hits. Make sure that your targeted keywords are found in your filenames, title, headline, and description tags, as well as your web site content.

Copywriting is a fundamental skill in online businesses. Because the Internet is primarily a visual medium, you need to come up with copy that makes your page stand out over the millions of similar pages online. Keep your copy short, concise, and meaningul. Most of all, make it hypnotic.

Remember that having the best product in the market is not enough since you also need to learn how to motivate your audience to buy it. Fifty percent of successful sales depends on powerful copywriting. Make yours count and call us for SEO Services

Internet Marketing Tactics For These Tough Times (From Google and Me!)

As we enter into what many enlightened souls are calling the most dire economic times since the Great Depression, online marketers need all the help they can get - regardless of the source. You have probably heard of Google; but chances are almost 100% certain, you have never heard of me. Lucky you!

Actually, the only thing you need to know about me is that I am a full-time online affiliate marketer and I make a very comfortable living from the web. Last year (2008), was my best year online so far, which left me scratching my head and saying what recession?
But that may be something of a false positive, as I will never know how much I could have made if the economic times had been good instead of bad. Plus, judging from my own limited experience, selling and marketing online may not have been hit as hard as those businesses in the real world in 2008, since consumers are doing everything to save a penny and shopping online has become a much cheaper alternative for many.

As we enter into these uncertain times, online marketers and webmasters need all the help they can get. Recently, Google mailed a small booklet to its Adsense users; in it Google gives "6 Top Tactics For Tough Times." It is obviously referring to its Adwords PPC (Pay Per Click) program and clients but Google's advice can be applied to your general online marketíng.

These tactics include: (quoting directly from the Google mail-out)

1. Focus your ads on low prices and savíngs.
2. Use Value-related keywords.
3. Ensure your ad groups are targeted and relevant.
4. Don't waste money on irrelevant clicks.
5. Make it easy for customers to buy.
6. Focus your money on your high-performers. (End Quote)

Sound advice and I especially like the idea of focusing your marketing on low prices and savíngs mainly because people want bargains in tight economic times. I also like the fact that you must make it easy for your customers to buy... something as simple as putting your "order/buy link" above the fold can improve your conversions.

Also, targeting value-related keywords, is a very effective marketing tactic. Relating your keywords to "discounts, bargains, cheap, inexpensive, lowest prices..." will help improve your sales. So too, is catering to phrases that suggest the searcher is in a buying mind-set: gifts, presents, gift ideas, wedding gifts... shoppers searching those words are ready to buy.

Plus, focusing your time and money on your high-performers is solid advice. Sometimes succeeding online is simply finding a market niche that works/performs - then running with it. Once you have found the keywords and products that perform well with your site or sites - focus the majority of your time and energy developing those niche markets.

Now here are some of my most effective marketing tactics that have worked for me and tactics I will be relying on in the coming years - even in these hard times.

Make Keywords Your #1 Goal

This is the single most important factor for my own online success. You have to make keywords and ranking high for them in all the search engines your main objective if you're marketing online. Might sound obvious, but many beginning marketers don't truly understand how important getting top rankings for your chosen keywords will be in your online success.

Target less competitive long tail (multi-worded) keywords to get started and slowly work your way up to more popular keywords. Center your marketing around getting those first page listings (Top Five) for your keywords. Achieve this goal, (especially in Google) and it will be almost impossible for you not to succeed and make a profit with your online marketing even in bad times.

Autoresponders, Líst Building & Online Relationships

Keeping in contact with potential buyers is mission critical. You must use autoresponders to send follow-up messages to build trustful relationships with your potential customers.

So building a large contact líst is essential. That's why the social networks such as Twitter, Facebook, MySpace can be very effective marketing tools for building this online contact and trust. Truth be told, all these social networks are, more or less, just glorified autoresponders and líst builders!

Your Unique Selling Position

You must give potential customers some very good reasons for them to buy from you or your links. Offering special bonuses and discounts works wonders for your sales. Some of my most successful pages simply consist of coupons and discounts offered by different companies. If buyers can save $100's OFF by buying thru your links, they will.

Always remember, besides looking for the best deal or bargain, consumers are also looking for a quality product. If you're into affiliate marketing, only pick top quality products to promote. Picking top brand names also makes it easier to make sales. So too is only promoting popular online merchants like Amazon which can be an effective marketing strategy. Most importantly, always remember consumers are also looking for INFORMATION on the products they are considering buying, give them helpful information and you will succeed.

Go With The Flow

If you're marketing online, you have to follow what's working for you. Most times you will try countless ideas or tactics - once you have found a process or system that works, really work it or scale it up. Making your first dollar is the hardest, but once you do something that earns you that dollar, just repeat that "something" a thousand times.

Tracking what works is very important so keep a close eye on your site's traffic logs to find where your customers are coming from. Something like Google Analytics is simply priceless for "fine-tuning" your site and your internet marketing. It will tell you what's working and what's not.

Target Recurring or Residual Income

One of my most effective marketing strategies is to promote and sell products and services that give you a recurring or residual income. Make one sale and get paíd for years or for the life of that referred client. Concentrate on services like web-hosting, telephone, marketing programs... once customers sign up to these services, they will likely keep them for years. I am still earning income from sales I made five years ago.

Building a large residual income could be the key to surviving in tough economic times. This will be income which will carry you or your business over the rough patches since it is based upon past performance and not on your current selling situation.

Automate Everything

The real beauty of marketing online and using computers... you can automate just about every process in your marketing system. Make it a point of automating everything you do... use autoresponders to follow-up with potential buyers, use automatic check-outs, automatic reporting... just set-up your whole internet marketing system that runs itself with little or no supervision from you. This will free up your time to concentrate all your efforts on marketing/promoting your site or product. Besides, nothing beats coming back from a vacatíon and finding out you have earned the cost of your vacatíon and then some - all the while you were lying in the sun and miles away from any computer.

Find The Top Online Marketers

If you're just starting with internet marketing, you need to find the top successful marketers and "model" what they're doing. This is relatively a new industry and you have to seek out the experts and pioneers who have set the groundwork. When I first started marketing online, I was quite fortunate to come into contact with some web marketing heavy-weights such as Marlon Sanders, Ken Evoy, Neil Shearing... and SEO experts like Brad Callen and Aaron Wall.

Make Google Your Friend

Whether you love or hate Google doesn't matter, you just have to make it your number one ally in your online marketíng. Google has just about conquered the world-wide search market, Yahoo and MSN are still important, but Google is the deal-breaker when you're selling stuff online. Consumers have enormous respect for Google, a number one listing for a lucrative keyword simply means money in the bank.

I have found using Google Search, Google Adwords, and Google Adsense have played a more than significant role in the success of my own online sites and marketing. Google tools such as Google Analytics, Google Alerts, Webmaster Tools... all have been invaluable and an enormous help in achieving my "web-based" lifestyle and livelihood. Of course, Google has also driven me around the bend more times than I can count, but no one is perfect. Besides, when it's all said and done, anyone marketing on the web must truly embrace Google if they want to reach their highest level possible.

About The Author
Everyone has a story. Mine is called: "In Search Of The $100 Click or How I Found A Full-Time Online Income And Came To Love The Internet and SEO Services Abhay Mathur

How to Pitch Media Members for Free Publicity

After optimizing your site for search engines and pursuing other marketing efforts, it's time to use the power of the press to boost sales, awareness and credibility cost-effectively. But how do you pitch your story to a reporter?

Here are some quick tips to help you through the media process:

1. Know Your Targeted Media Members.

Before you even reach out to a reporter, you should know what that person writes about and what he or she will be interested in discussing. Do your homework before contacting a specific reporter, and you'll have a much better understanding of what you should say (and the topics to avoid).


2. Have Talking Points Ready.

With point #1 in mind above, write down all of the benefits your business has to offer. Know why a reporter will be interested in what you have to say, and practice giving your unique story angle. Then, when the time is right, you'll be ready. (You may even want to have your talking points written on an index card by your phone.)

3. Be Newsworthy.

Try to think of a way that your business fits in with current news and industry events. Develop a story angle related to something newsworthy and current. Then, approach a reporter with your idea.

4. Be Unique.

Media members want fresh, interesting stories. Try to stand out from the crowd and provide your opinion about a current topic, unique statistic or story angle that no one else can offer. By conducting some research and offering something different, you'll get much farther with your publicity efforts.

5. Be Succinct.

Reporters are on deadline. Get to the point fast. Practice what you are going to say in advance. Then, speak clearly and succinctly. Mention the most important benefits of your story-angle first. Reporters will appreciate your sense of urgency and respect for their time.

6. Know Your Industry.

Become an expert in your field and know the most current news, events and activities within your industry. Share your news with reporters. And soon, they will come to you for the latest industry updates.


7. Offer Expert Advice.

Without pitching your own products and services, introduce yourself as an expert to targeted media members. Comment on a current news item, provide a special report and offer your help with a future article. Reporters will appreciate the fact that you are willing to provide assistance and may add you to their list of resources.

8. Follow-up Accordingly.

Media members are busy people, and you will probably need to make an effort to stay in touch with them. If you are waiting for a pending story or a call back and haven't heard anything for a few days, feel free to contact the media member directly. Try not to be a pest, but conduct the appropriate follow-up when necessary. This is essential to obtaining clips and maintaining professional, media relationships.

Hopefully, these tips will help you pitch your story to media members and get results. By "thinking like a reporter" and offering beneficial information in a timely fashion, you'll definitely increase your chances of obtaining some good media coverage that will make a difference on the bottom line.

The Plan - 4 Steps To A Website Brand

Do you have a plan? Most companies spend a considerable amount of time, energy, and money planning what to do and how to do it.

Let's say you need a website, so you develop a plan, present it to a bunch of website designers, and get quotes or proposals. You're not going to get caught with your pants down like the last time by some nerdy geek, you know the skinny kid with the scraggly beard, whose techno-babble gave you a headache, or the bizarre young lady dressed in gothic chic with the black lipstick and tattoo to match - yikes, no thanks, not this time, this time you got a plan.

Human Motivational Optimization

You read all the blogs on website design, you know all the ins-and-outs of search engine optimization, and Google Adwords. No one is going to pull a fast one on you. You know your business, your market, and your needs. Or do you?

How much do you really know about how real people interact with your website? How much do you really know about what we call Human Motivational Optimization? All the stats, logs, and number crunching analysis that forms the basis of many website development plans does not truly give you the visceral understanding of how to connect to an audience, and isn't that what you want your website to do?

So maybe your plan is the wrong plan; it's like planning a trip to Home Depot to buy a cabbage; it just doesn't make sense. So how about a plan that does make sense, something simple, understandable, easy to implement, that is if you hire the right people to do it. But before we tell you the four steps to creating your very own Website Branding Plan, let's talk about Don LaFontaine.

Every Company Needs A Movie Trailer

Chances are you don't know who the late Don LaFontaine was, but you've heard his voice many, many times. Don was the most famous and influential voice behind thousands of movie and television trailers. He had a distinctive deep, gravely voice, and a writing style that reinvented the entire movie trailer format. But why should you care? Simple. Movie trailers are the ultimate elevator pitch, a short memorable performance that compels you to action, kind of like what a mission statement is suppose to do, but I'm getting ahead of myself. Let's start at the beginning, or rather, the end.

Branding Starts With Thinking Backwards

Most people like to start a project at the beginning and work their way through until they reach the end. Makes sense, or does it? If you don't start with where you want to end-up, it's unlikely you'll ever get where you want to go. Remember our cabbage? Planning a shopping to trip to Home Depot because they got cool stuff, doesn't help if what you want is a cabbage.

Branding is no different. If you don't start with how you want your audience to think about you, they will probably never think about you at all. So now that we got that straight let's start our plan where it makes sense, the end.


The 4 Step Web-Branding Plan

1 - The Slogan

Your slogan, you know the thing that sits underneath your logo, that simple little phrase somebody in your office came up with that makes you sound important, stuff like "the cool air conditioning company." Most small and medium size companies don't think too hard about this little marketing gem, and as a result they either have something really cheesy, or some meaningless platitude that has no memorable meaning at all, like "the best people for the best job."

Just because you're small and don't have millions of dollars to spend on television ads promoting your pithy little motto, doesn't mean you shouldn't have one. That catchphrase is who you are, and how you want people to remember you, short, memorable, and to the point. I remember my sons arguing over some complicated bit of business when one of them in frustration finally said, "Enough already. Give it to me in one word or less!" a demand to articulate what was important without all the peripheral issues; a lesson all businesses should pay attention to.

2 - The Story Line (Logline)

To my mind, mission statements are a totally dysfunctional marketing element, misused and abused by a bean-counter attitude, born out of trying to squeeze every last drop of information into a statement that won't offend anybody. A wise man once said, "If what you're saying doesn't offend somebody, maybe you're not saying anything" and most mission statements that are full of meaningless platitudes and toned-down amendments, fall into the category of not saying anything, at least, anything worth hearing.

Okay so let's forget about mission statements, after all this isn't the military, and we're not planning the next Desert Storm. Instead let's think loglines, or what you can think of as your brand story line.

You know those short statements you find in TV Guide, or your weekend television insert, prompting you to watch the next episode of 'House,' or 'Desperate Bimbos.' They are a short form text version of a trailer, intended to get you to watch the movie or television show. For our purposes, we want people to go to our website, and stay-tuned long enough to get our core marketing message, and not walk out half way through the presentation. So, how do we do that?

The Six Elements of Effective Web Trailers

In order for us to come up with a compelling statement that prompts people to view our website presentation, we need to refer back to our old pal Don LaFontaine. What if Don LaFontaine wrote our website trailer. How would he do it?

Don had a very distinctive style that you've heard a thousand times for a thousand different movies, but they all followed a similar format. Each trailer needs to cover six distinct elements, who, what, where, how, why, and when. All the things businesses should be presenting in their elevator pitch, but with one extra ingredient, personality.

Here's the format used in many movie trailers: "In a place (where), one man (who) brings stability to chaos (what), in an epic tale that will both amaze and inspire (why)! Coming soon (when) to a theatre near you." Sound familiar?

Let's take our air conditioning example, you remember, "the cool air conditioning company." Let's say our fictitious company is called Kool Air Conditioning, their website trailer might sound something like this:

"In a town where summer heat melts the cool of the coolest homeowners, one air conditioning company comes to the rescue. When the mercury rises to eye-popping, mind numbing numbers, the men from Kool spring into action, bringing relief to the sweltering masses. The Kool Guys will amaze you with their prompt service and installation know-how. The heat is on. It's coming sooner than you think; it's coming this summer to your town, your neighborhood; your house. Kool, the cool air conditioning company."

Over-the-top? Maybe, but we've covered all the bases, we know who (Kool), what (air conditioning), when (this summer), where (your house), why (the heat) and how (prompt service and installation know-how). Now that's a mission statement; one with a little style, panache, and personality; one that will get you remembered and prompt your audience to action.


3 - The Personality

Movies like businesses all fall into certain genres or categories. There's the action movie format that's suitable for sports related businesses, the chick flick style that's ideal for cosmetic or fashion industry businesses, and the family comedy format suitable for entertainment and recreation based companies, and of course the kids movie version perfect for any business selling things for children. The point is that every company and website has to have a personality.

Many hardnosed business executives scoff at the idea of spending money on such seemingly trivial marketing concepts as company personality, but ignoring your website persona, is a big mistake. You can either invest a little in developing, creating, managing, and promoting this personality or you can let the marketplace decide for itself, or worse, find you completely redundant and irrelevant.

4 - The Delivery

You may be asking yourself, this sounds good on paper, but can it really be done, and can it be done for my business, on my website? The answer is damn straight it can. Like most things in life, and in business, it's not grasping the concept that so hard, it's implementing it.

With a little investment and a willingness to take some chances, you can be the market leader. But if you thought you could simply take your newly created movie trailer style website elevator pitch and slap it onto your website in text form, you would be mistaken. How you deliver the message is as important, and in many cases more important, than what you say.

Whether you sell lipstick, licorice, or lingerie, you probably have lots of competition, so how you deliver your message is what's going to make the difference.

You want your website presentation to motivate people to email or phone. You want to deliver a compelling performance that is more than a sales pitch, a presentation that uses voice, visuals, words, and music to create a website personality, a lasting impression; one that is going to allow you to stand out from the crowd and give you a competitive advantage.

Social Media Optimization: The Power Of Popular Opinion

Why should I care about Social Media Optimization?

You should care about Social Media Optimization (SMO), because you care about your company's image. There's an old saying that goes something like, "A happy customer will tell one other person about his good experience. A disgruntled customer will tell ten people about his bad experience." Good or bad, that's powerful marketing. Social Media Optimization gives you the power to take an active role in managing your brand by interacting with your current and potential clients by discussing your products, their comments and concerns and continually promoting your brand.

Social Media Optimization Defined

In its most basic form, Social media optimization is any method used to raise your website's online visibility through meaningful communication. SMO opens a dialogue between you and your clients, using the power of popular opinion to fuel your marketing campaign. The open format strengthens your search engine optimization efforts by fostering a mutual connection with your clients through the myriad of online communities, also called social media sites. Current examples of SMO include:

* Creating profiles in social media communities such as MySpace, Facebook, and VIRB.
* Participating in and/or creating blogs.
* Disseminating your blogs or articles using RSS feeds.
* Creating and sharing content through community based sites like Flickr, YouTube, and more.

Not to incorporate unnecessary buzz words, but SMO is a very Web 2.0 approach to Search Engine Optimization. Of course, Web 2.0 merely refers to the perceived second generation of Web-based communities and hosted services - the social-networking sites, wikis and folksonomies, which facilitate collaboration and sharing between users. SMO allows you to become an active member of your online community, quite an important aspect of marketing your brand. Through participation, you establish yourself or your company as an industry leader and improve your online visibility.

As you can imagine, Social Media Optimization is most effective when the viral nature of the technique and its communities are utilized in a positive manner. Creating legitimate content, building relationships and instilling trust in your community is the very backbone of SMO. You may initiate the process, but effective SMO will take on a life all its own. A true forum is bred through the act of continual communication between your company and your online audience.

Of course, not everyone plays by the rules. In every aspect of life, you will find those who would cheat the system to receive short term gains. Like most schemes, the underbelly of SMO may seem attractive to anyone looking for a quick fix, but don't make that mistake. Just as it's true with SEO, erroneous SMO will backfire. Using questionable techniques will very likely yield the exact opposite results you were hoping to see.

SMO Etiquette

Legitimate SMO techniques are centered on sharing information and exposing your community to your interests. As such, you want to focus on promoting proper SMO etiquette. The MySpace super fríend, the guy or gal who adds anyone and everyone, would be a good example of improper Social Media Optimization. The whole concept behind Social Media is to create a community with similar interests for meaningful discussion and let the power of popular opinion grow your online visibility. Of course, you may belong to several different communities and you may even have some of the same friends in those different communities. That's perfectly fine. The idea is to remain active in your communities by adding friends and contributing relevant content. Adding friends in bulk, for no reason, is no way to optimize.

Communal sites like MySpace and Facebook, or even YouTube and Flickr to some extent, are indeed popularity contests. However, simply trying to catalog massive amounts of unrelated, uninterested "friends" is totally counterproductive. Let the high school kids worry about who's got the most friends. For the purpose of SMO, you should concern yourself with quality, not quantity.

Using unsavory SMO techniques is the Web 2.0 equivalent to spam. Unfortunately, we're all far too familiar with spam. Unsolicited bulk messaging and link heavy advertisements instead of useful comments are two of the more prevalent methods of Social Media spamming. However, Social Media spamming is even more atrocious than email spam, because the offending text is visible to everyone on the site. It doesn't hide in your inbox, so it can really dilute the appeal of the site. Your kindergarten teacher was on the right track. If you don't have something relevant to say, don't say anything at all.

Is SMO right for my firm?

There are many different types of Social Media sites currently available. To put it in perspective, think about all the different interests you have in life. Now, consider the possibility that there's at least one Social Media site for each of your interests. Of course, you're not the only person on the Internet, so it's a safe bet there are literally millíons of sites dedicated to countless interests around the globe. Believe it or not, there's a group out there looking for your company, product or service. You just have to make it available. Therefore, understanding how to submit to and maintain your content on each community is absolutely crucial when developing a successful SMO strategy.

A few examples of the different Social Media genres include:

• News - These sites allow users to submit news articles. Once an article is published, users can submit their comments and vote to promote the story and/or author.

Examples include: Digg, Propeller, Newsvine

• Media - These sites allow users to upload and share a variety of different media files. The overwhelming majority of these sites are dedicated mainly to photo and video files.

Examples include: YouTube, Flickr

• Wiki - These sites allow users to add and edit informational articles as determined by the individual users.

Examples include: Wikipedia, WikiHow, Million Dollar Wiki

• Networking - These sites allow users to create profiles and network with others according to similar traits, tastes, and interests.

Examples include: MySpace, Facebook, Virb

• Bookmarking - These sites allow users to compile public bookmark collections of sites they find interesting, informative, or helpful. The more a site is bookmarked, the higher the ranking.

Examples include: Stumble Upon, Technorat, Del.icio.us

When executed properly, Social Media Optimization can be quite a beneficial marketing tool. However, SMO may simply not be the right fít for your organization. Some questions you might like to consider before launching your SMO campaign are:

* Most SMO sites share very specific information. Would your products benefit from this type of content specific market?

* The audience for most Social Media sites is more of a young, tech savvy group. Would your company, product or service appeal to their fickle nature?

* Does your web site contain a blog, or similar media outlet, you can regularly update with relevant content?

* Given the fact that community based sites focus on individual profiles and commentary, are you comfortable with developing unique profiles across multiple sites?

In summary

Social Media Optimization has become a successful marketing tool for one simple reason. It works. The gap between old media and new has gotten smaller and smaller with the majority of the prominent television and print media outlets finally embracing the Internet by launching sites of their own. The different Social Media sites, like MySpace and Facebook, have exploded with profiles for everything from 8th graders discussing their favorite bands to full scale ad campaigns for Blockbuster movies.

If done correctly, SMO can expose your brand to markets you didn't think possible. Whether it's used alone to drive a campaign or in conjunction with your current interactive marketing strategy, Social Media Optimization offers you a significant advantage.

About The Author
Brian Easter is the CEO of NeboWeb. As CEO, Easter has led NeboWeb to explosive growth, attracting Fortune 500 clients and driving strategic partnerships which have fueled NeboWeb's expansion.